Our mission is simple: to provide the best products and service to our customers at the lowest prices possible. We take great pride in our company, our commitment to customer service and in the products we sell. Our online store is designed to provide you with a safe and secure environment to browse our product catalog. Please understand that shipping problems are out of our control when the shipment leaves our store. At that time we are both at the mercy of the shipper. We do insure our shipments but we do not go beyond refunds when damage occurs. We do use FedEx and not UPS though our shipping quotes are from UPS. You will not be charged more unless a mistake was made and then we will contact you regarding any changes.